Important disclaimer
* If the part covered by NEOSTAR warranty, due to a defect caused during the NEOSTAR warranty, loses its functionality and therefore requires repair, the BUYER-USER is entitled to repair within the scope of General Terms and Conditions of Neostar warranty. Cash compensation is excluded. If the problem with a car occurs, the vehicle must have proof of the last regular service as instructed by the manufacturer (service plan, digital service plan, invoice, etc.)
Regardless of the causes that contributed to it, there is no NEOSTAR warranty for failure:
1. Due to a collision, the immediate external sudden action of a mechanical force;
2. Due to intentional or malicious acts, alienation, especially theft, unauthorized use, robbery and fraud;
3. Due to immediate action of animals (and marten bites), storm, hail, frost, oxidation/ corrosion, lightning strikes, earthquakes or floods;
4. Due to immediate effect of inflammation, fire or explosion, regardless of whether their cause is inside the motor vehicle or the motor vehicle was affected from the outside;
5. Caused by direct or indirect entry of water;
6. Due to war events of all kinds, civil war, civil disorder, strike, prohibition of use, seizure or other official measures or nuclear energy,
7. For which a third party as a manufacturer, supplier, seller (for example, manufacturing defects, construction and organizational defects, warranty of spare parts etc.) is responsible or is liable under the contract, also according to the repair order (for example, errors in repair in the case of a previous repair) or other maintenance contracts, warranty and/or insurance contract
There is no NEOSTAR warranty for failure:
1. Due to the use of unsuitable propellants, lack of oil or overheating;
2. Resulting from the exposure of the motor vehicle to higher loads than permitted by the manufacturer;
3. Resulting from participation in driving activities characterized by racing or training for such activities;
4. Caused by modifications of the original construction of the motor vehicle (for example tuning) or the installation of parts or additional equipment not approved by manufacturer;
5. Due to a use of a component visibly in need of repair, osim ako se ne može dokazati da kvar stoji u vezi s potrebom za popravkom te stvari
6. On a motor vehicle that the BUYER-USER has at least temporarily used for commercial transport of persons or commercially rented to different groups of people (including but not limiting to rent-a-car activities, taxi, uber, bla-bla cat ,etc.)
7. Which are caused by a comopnent which is not covered by the NEOSTAR warranty
NEOSTAR warranty does not cover:
1. Parts not approved by the manufacturer;
2. Working and auxiliary materials such as fuel, chemicals, filter cartridges, antifreeze and antifreeze fluid, hydraulic fluids, oils, greases, and other lubricants; the exception are isolated cases of lack of these materials, such as in the case of replacement of aggregates when it is necessary to change or supplement them;
3. Consumable parts; the exception are isolated cases of damage of consumable parts, such as in the case of warranty repair when their replacement or repair is necessary;
4. Wiring.