Requirements for exercising rights from the Neostar warranty are:
1. after purchase, the maintenance/ service work recommended by the manufacturer has been carried out by the seller or by an authorized service approved by the manufacturer ;
2. the BUYER-USER complied with the manufacturer´s instructions in the operating instructions of the motor vehicle;
3. all interventions or other manipulations on the vehicle and other defects or replacements have been immediately reported;
4. the defect covered by the NEOSTAR warranty is immediately reported, before the start of repair;
5. the provisions for the NEOSTAR warranty processing have not been violated.
We would like to draw your attention once again that, as stated in the terms of the Neostar warranty, for each reported defect, customer-user participation in the amount of repair (franchise) is required, namely:
- 700 HRK (seven hundred kunas) excluding VAT for a vehicle under the age of 10 (ten) and with less than 200,000 km (two hundred thousand kilometers) driven, reported at the time of the purchase of the Selected Motor Vehicle (for example: if the repair of the reported defect costs 675 HRK, then the whole amount (675 HRK) is paid by the CUSTOMER-USER; if the repair of the reported defect costs 1,000 HRK, then the first 675 HRK is paid by the CUSTOMER-USER, and the remaining amount (325 HRK) is the cost of NEOSTAR);
Or
- 1,500 HRK (one thousand and five hundred kunas) excluding VAT for a vehicle older than 10 (ten) years and with more than 200,000 km of two hundred thousand kilometers), reported at the time of the purchase of the selected motor vehicle. In this case, in case of failure, the maximum cover for all failures within the duration of the neostar guarantee is 5,200 HRK (five thousand and two hundred kunas), excluding VAT (for example: if the repair of the reported defect costs 1,500 HRK, then all 1,500 HRK is paid by the CUSTOMER-USER; if the repair of the reported defect costs 6,700 HRK, then the first 1,500 HRK is paid by the BUYER-USER, and the remaining amount (5.200 HRK) is at the expense of NEOSTAR while repairing each next reported failure will be the cost of the CUSTOMER-USER; if the repair of the reported defect costs 9,000 HRK, then the first 1,500 HRK is paid by the CUSTOMER-USER, the amount of 5.200 HRK is the cost of NEOSTAR, while the remaining amount (2.300 HRK) is also paid by the CUSTOMER-USER).