Factory warranty is a warranty for the correctness of the mechanical, electrical or electronic parts of a motor vehicle for the period and range of kilometers prescribed by the manufacturer of the specific motor vehicle.
If at the time of the selected motor vehicle the time period until the expiration of the factory warranty is longer than 6 (six) months or the the factory warranty is longer than 5,000 km (five thousand kilometers), the BUYER-USER preserves the factory warranty and doest not receive NEOSTAR warranty for the selected motor vehicle. Its existence is marked by the SELLER-USER when entering the motor vehicle on the PLATFORM.
Fault reporting during the factory warranty is performed in authorized service network prescribed by the vehicle manufacturer. The authorized service network of vehicle manufacturer can be found on the official website of vehicle manufacturers for the market of the Republic of Croatia.