For all vehicles no longer covered by the factory warranty, we offer the possibility of adding a NEOSTAR Premium warranty for 12 months or six months, depending on the car's age.
Vehicles up seven years old receive a 12-month warranty, and those over seven years receive a 6-month one.
The warranty is activated from the date of delivery of the vehicle.
The Neostar warranty applies to all permanently installed mechanical and electronic parts of the motor vehicle listed in the Checklist through the Initial Verification and Final Verification process, except for parts and functions that are designated as defective, in the manner and to the extent provided in the "General Terms and Conditions of the Neostar warranty" and "Scope of the NEOSTAR warranty."
NEOSTAR warranty shall apply to all permanently installed mechanical and electronic motor vehicle parts stated in the Check List through the process of Initial and Final verification, except for the parts and vehicle functions stated as being defective, in a way and within the scope stipulated in the “General terms and conditions of NEOSTAR warranty” and “Scope of NEOSTAR warranty.”
Cylinder block, crankshaft housing, camshaft housing, gasket housing, rotary engine housing, all internal parts connected with the lubrication system (oil circuit), cylinder head, cylinder head gasket, valve seals, toothed belt with tensioners and rollers, toothed belt cover, engine oil cooler, oil sump, crankcase, engine oil pressure sensor, engine oil level sensor, oil filter housing and flywheel with the phonic wheel.
Manual and automatic transmission
Transmission housing, all internal parts including hydraulic coupling, double-clutch of a double-clutch transmission, automatic transmission computer, transmission oil cooler, hydraulic clutch cylinder, clutch actuator, transmission actuator, and computer and automatic transmission hydraulic unit (e.g. Easytronic).
Differential and torque distribution box
Differential housing (front, back, and four-wheel drive), including all internal parts, clutch (flange).
Wheel bearings, cardan shaft, driving shaft, driving shaft fasteners from the skid control system (e.g. ASR, ASC, EDS, 4Matic): RPM sensors, electronic control units, hydraulic units, pressure container as well as fuel supply pump.
Mechanic or hydraulic steering column with all internal parts; hydraulic pump with all internal parts; electric motor of the power steering, electronic control parts, electric blocking of the steering wheel.
Main brake cylinder, vacuum servo, hydro-pneumatics (pressure tank and regulator), vacuum pump, brake cylinder of drum brakes wheels, brake calipers, braking force regulator, braking force limiter, and from the ABS: electronic control unit, hydraulic unit, and RPM sensor.
Fuel pump, fuel injectors, injection pump, high-pressure pump, fuel supply pump, turbocharger, electronic parts of the injection system/motor management (e.g., control unit, air quantity and mass sensors, AGR/EGR valve).
Alternator with regulator and a one-way clutch, starter, electronic ignition parts with ignition cables as an integral part of the system, electrical conductors of the electronic injection system, distributor, electronic engine unit, start the generator, ignition coil, relay/heater control unit, condenser, rotor; board computer, instrument panel, front and back wiper motor, heating/additional ventilation motor, horn, from the inside electronic system: central electrical box, central control unit (e.g., ECU; BCM; BSI; ZIM; REC).
Electrical parts for convenience
Electrically operated windows: switch, electric motors, control unit; electric sunroof: switch, electric motors, control unit; central locking: switch, electric motors, control unit, magnetic coils, door control units, front and back windshield heaters (apart from breaking).
Cooler, heating cooler, thermostat/thermostat housing, water pump, additional water pump, cooler for automatic transmission, visco/thermo fan, cabin ventilator motor, ventilator clutch, thermo-switch, and cooling module.
Air conditioning system
Compressor, compressor clutch, shock absorber, condenser, ventilator, AC system control unit, automatic AC control board.
Oxygen probe, pipe branch, and parts of the holder with regard to the exchange of the oxygen probe. AGR/EGR cooler, electronic parts of the exhaust gas cleaning system, catalyst, and Diesel particulate filter (DPF).
Airbags control unit, crash sensor, electric connectors, wiring, contact parts of the steering column, control unit of the seat belt tensioners, seat occupancy sensor, tire pressure system control unit and sensor, the control unit of the alarm system in case of a car crash, lane departure alarm system control unit.
Driving dynamics system
Brake pressure sensor, ESP system control unit, steering column turning angle sensor, gyroscope sensor, lateral speeding sensor, wheel RPM sensor, traction control system control unit (TCS system).
Electronic control unit of the hybrid vehicle battery, cooler and ventilator for the hybrid vehicle battery, plug-in device for charging integrated in the vehicle (except for charging cables), high voltage wiring, voltage inverter, high-voltage DC/DC inverter, 12 V DC/DC inverter, direction inverter for the hybrid system; hybrid drive system: electric water pump, electro-motors, generators, transmission, control unit, energy electronics.
Electro-motors of the drive, electric heater of the passenger cabin heating system, electric vacuum servo, electric AC compressor, high voltage wiring, charging device integrated into the vehicle (except for the charging cable), ventilator for cooling the drive battery, control unit of the drive battery, energy drive electronic, voltage converter of the board system, inverter of the board system.
Gaskets, sealing collars, sealing axle rings, hoses, pipes, spark plugs, and heaters are covered by warranty only if they are connected to one of the claims pertaining to the part covered by warranty whereat they have lost their function, and their exchange is technically necessary.
Additionally: DPF filter, catalyst, automatic control hydraulic unit, and fuel injectors.
Items where a difference in the condition of the vehicle was determined during the Final verification compared to the Initial verification and recorded on the Check List. The BUYER-USER agreed to this shall be excluded from NEOSTAR WARRANTY. Also, NEOSTAR WARRANTY shall not be realized if the BUYER-USER, as of the date of the purchase, but no later than 30 (thirty) days from the day of the purchase, does not submit a proof of conducted service works on the Selected motor vehicle as envisaged by the motor vehicle manufacturer to NEOSTAR.
Generally, the warranty shall not cover vehicles:
- that the BUYER-USER at least occasionally uses for commercial transport of persons or goods (courier, express, package delivery services) that are rented to various groups of persons on commercial grounds;
- that are used for rent, delivery, driving school, or within airports;
- that are registered to traders or to a vehicle service;
- that are sold to vehicle traders for further sale;
- that are, at the moment of defect, in possession or owned by trader or vehicle service;
- from special and small series or pre-series, as well as with engines with increased power or having 8 (eight) or more cylinders, e.g., Audi Abt, Audi R-/S-/RS-models, VW Oettinger, BMW M-Series/Alpina, Ford Cosworth, Opel OPC/Lotus, Brabus, AMG, etc.;
- that are technically modified by procedures such as Chiptuning, gas installation, etc.;
- which purchase value is less than EUR 1.990,84 / HRK 15,000;
- that are not sold in Croatia;
- that are not registered in Europe in geographical terms.