Vehicles no longer covered by the factory warranty are covered by the NEOSTAR warranty for 12 or 6 months, depending on the car's age.
Vehicles up to 7 years old receive a 12-month warranty, and vehicles older than 7 years and/or driven more than 130,000 km receive a 6-month warranty.
The warranty is activated on the day of the vehicle handover.
The NEOSTAR warranty applies to all permanently installed mechanical and electronic parts of the motor vehicle listed in the Checklist through the Initial Verification and Final Verification procedures, except for parts and functions on the car that are indicated as defective, in the manner and to the extent provided for in the "NEOSTAR General Terms and Conditions warranty" and this "Scope of NEOSTAR warranty."
Scope and exclusions of the Neostar PREMIUM guarantee
The Neostar PREMIUM warranty applies to all permanently installed mechanical and electronic parts of the motor vehicle listed in the Check List through the Initial Verification and Final Verification procedures, except for parts and functions on the car that are indicated as defective, in the manner and to the extent provided for in the "General Terms of the NEOSTAR warranty" and "Scope of the NEOSTAR warranty."
Exclusions are those parts that deviate from the condition of the vehicle during the Final Verification compared to the Initial Verification recorded on the Check List and to which the BUYER-USER has agreed have been recorded. At the time of the breakdown, the vehicle must have proof of the last regular service scheduled by the manufacturer (service plan, digital service plan, receipt, etc.)
Permanently installed parts covered by the Neostar PREMIUM warranty:
Cylinder block, crankshaft housing, camshaft housing, sealing ring housing, rotary engine housing, all internal parts connected to the lubrication system (oil circuit), engine head, engine head gasket, valve rubbers, timing belt with tensioners and rollers, timing belt cover belt, engine oil cooler, engine crankcase, engine oil pressure sender, engine oil level sensor, oil filter housing and ring gear flywheel.
Manual and automatic gearbox
Transmission housing, all internal parts including hydrodynamic clutch, dual clutch from dual clutch transmission, automatic transmission computer, transmission oil cooler, clutch hydraulic cylinder, clutch actuator, transmission actuator and computer and automatic transmission hydraulic unit (eg Easytronic).
Differential and torque distribution box
Differential housing (front, rear and all-wheel drive) including all internal parts, coupling (flange).
Wheel bearings, Cardan shafts, drive axles, drive links, from the traction control system (e.g. ASR, ASC, EDS, 4Matic): speed sensors, electronic control units, hydraulic units, pressure tank as well as supply pump.
Mechanical or hydraulic steering rack with all internal parts; hydraulic pump with all internal parts, electric power steering motor, electronic steering parts, electric steering lock.
Master brake cylinder, brake force booster (servo), hydro pneumatics (pressure tank and pressure regulator), vacuum pump, wheel brake cylinder, drum brake, brake caliper, brake force regulator, brake force limiter and from ABS: electronic control unit, hydraulic unit as well as the RPM sensor.
Fuel pump, fuel injectors, injection pump, high-pressure pump, compressor, supply pump, turbocharger, electronic parts of the injection system/engine management (eg control unit, air volume and mass meters, EGR/EGR valve)
Alternator with regulator and one-way clutch, anlaser, electronic ignition parts with ignition cables as an integral part of the system, electrical conductors of the electronic injection system, ignition distributor, electronic engine unit, starter generator, coil, relay/heater control unit, capacitor, rotor; on-board computer, instrument panel, front and rear wiper motor, headlight wiper motor, heating/additional ventilation motor, horn, from the interior electronics system: central electrical box, central control unit (eg ECU; BCM; BSI; ZIM; REC).
From electric windows: switch, electric motors, control unit; from electric sliding roof: switch, electric motors, control unit; from central locking: switch, electric motors, control unit, magnetic coils, door control units, front and rear windshield heaters (except break).
Radiator, Heater Radiator, Thermostat/Thermostat Housing, Water Pump, Auxiliary Water Pump, Automatic Transmission Radiator, Visco/Thermo Fan, Cabin Fan Motor, Fan Clutch, Thermal Switch, and Cooling Module.
Air conditioning system
Compressor, compressor clutch, shock absorber, condenser, fan, air conditioning control unit, automatic climate control panel.
Lambda probe, pipe fork, and holder parts in connection with the replacement of the lambda probe. EGR/EGR cooler, electronic parts of the exhaust gas cleaning system, catalytic converter, and particulate filter (DPF).
Airbag control unit, impact sensor, electrical connectors, wiring, steering contact parts, seat belt tensioner control unit, seat occupancy sensor, tire pressure monitoring system control unit and sensor, collision warning system control unit, exit warning system control unit traffic lanes.
Driving dynamics system
Brake pressure sensor, ESP system control unit, steering angle sensor, gyroscope sensor, lateral acceleration sensor, wheel speed sensor, traction control system (TCS system).
Hybrid Vehicle Battery Electronic Control Unit, Hybrid Battery Cooler and Fan, Vehicle Integrated Plug-in Charger (Except Charging Cable), High Voltage Wiring, Voltage Converter, High Voltage DC/DC Converter, 12V DC/DC Converter, Inverter direction-inverter for hybrid system; from the hybrid drive system: electric water pump, electric motors, generators, gearbox, control unit, power electronics.
Drive electric motors, passenger space heating system electric heater, electric brake booster, air conditioner electric compressor, high-voltage wiring, a vehicle-integrated charging device (except charging cable), drive battery cooling fan, drive battery control unit, power electronics drive, on-board system voltage converter, on-board system inverter-inverter.
Gaskets, sealing sleeves, shaft sealing rings, hoses, pipes, spark plugs, and heaters are only covered by the warranty if they are related to one claim of a part covered by the warranty where they have lost their function, and their replacement is technically necessary.
The Neostar PREMIUM warranty does not cover:
1. Parts not approved by the manufacturer;
2. Working and auxiliary materials such as fuel, chemicals, filter cartridges, antifreeze and antifreeze fluid, hydraulic fluids, oils, greases, and other lubricants; the exception is isolated cases of lack of these materials, such as in the case of replacing aggregates when their replacement or supplementation is necessary;
3. Consumable parts; the exception is isolated cases of damage to consumable parts, as in the case of warranty repair when their replacement or repair is necessary;
Contents of the Neostar PREMIUM guarantee, exclusions
If a part covered by the NEOSTAR warranty, due to a defect occurring during the duration of the NEOSTAR warranty, loses its functionality within the duration of the NEOSTAR warranty and therefore requires repair, the BUYER-USER has the right to repair to the extent provided for in these General Terms and Conditions of the NEOSTAR Warranty; monetary compensation is excluded.
Regardless of the causes that contributed to it, there is no Neostar PREMIUM warranty for failure:
due to a collision, i.e. immediate external sudden action of a mechanical force;
due to intentional or malicious actions, alienation, especially theft, unauthorized use, robbery and embezzlement;
due to direct action of animals (and mink bites), storm, hail, frost, oxidation/corrosion, lightning, earthquake or flood;
due to the direct effect of ignition, fire or explosions, regardless of whether their cause is inside the motor vehicle or the motor vehicle was affected from outside;
which were caused by direct or indirect penetration or entry of water;
due to war events of any kind, civil war, civil unrest, strike, prohibition of use, confiscation or other official measures or due to nuclear energy;
for which a third party as a manufacturer, supplier, seller (e.g. for errors in production, workmanship, design and organizational errors, warranty of replacement parts, etc.) must be liable or is usually liable according to the contract and also according to the repair order (e.g. errors in repair in case of previous repair) or another maintenance, warranty and/or insurance contract.
There is no Neostar PREMIUM warranty for failure:
due to the use of unsuitable propellants, lack of oil or overheating;
which occur due to the exposure of the motor vehicle to higher axle or trailer loads than those allowed by the manufacturer;
caused by participation in driving activities with a racing character or in training for such activities
which are caused by modifications to the original construction of the motor vehicle (e.g. tuning) or by the installation of parts from third-party manufacturers or additional equipment not approved by the manufacturer
due to the use of an item that is clearly in need of repair, unless it can be proven that the defect is related to the need to repair the item
on a motor vehicle that the BUYER-USER has at least temporarily used for commercial transportation of people or commercially rented to different groups of people (including but not limited to rent-a-car activities, taxi, uber, blah-blah car, etc.)
which are used for rental, delivery, driving school or around airports
which are registered to the dealer or to the car service
which are sold to vehicle dealers for resale
which, at the time of the accident, are in the possession or ownership of a car dealer or repair shop
from special and small series, i.e. pre-series, as well as with engines with increased power (e.g. Audi Abt, Audi R-/S-/RSmodels, VW Oettinger, BMW M-Series/Alpina, Ford Cosworth, Opel OPC/Lotus, Brabus, AMG, etc.
with more than 8 cylinders
which have been technically modified by Chiptuning procedures, gas installation, etc.
whose sales price is less than HRK 15,000
which were not sold in Croatia
which are not registered in Europe in the geographical sense
which are caused by a component that is not covered by the extent of the NEOSTAR warranty